sprunk Privacy Policy
This page describes what we collect when you use sprunk and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, deliver customer support, and comply with anti-fraud and regulatory obligations. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond account notifications.
Our privacy practices reflect our commitment to transparency. When you open a sprunk account, you provide your email, full legal name, date of birth, and government-issued identification as part of Know-Your-Customer (KYC) verification. We also collect your payment details (bank account or wallet information) to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer. All this data is encrypted and stored securely on our servers.
We update this privacy policy from time to time. Material changes are announced via in-app notification and email. Continued use of your sprunk account after such notification constitutes your acceptance of the updated policy. If you have questions about how we handle your data, contact our support team via in-app messaging or email.
What Data We Collect on sprunk
We collect several categories of information when you use sprunk. Account data includes your email address, password (stored in encrypted form), full legal name, date of birth, and phone number. Identity data includes government-issued identification (passport, national ID card, or driver's license) and address verification documents (utility bill, bank statement, or official letter). We collect this information during account opening and KYC verification.
Payment data includes your bank account number or digital wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account details) used for deposits and withdrawals. We do not store full credit card numbers; payment processing is handled by certified payment processors. Behavioral data includes your login history, game activity (which games you play, bet amounts, session duration), and account balance changes. We collect this data automatically to detect fraud, enforce our terms, and improve our platform.
We also collect device information such as your IP address, browser type, and operating system. This helps us identify suspicious login attempts and prevent unauthorized account access. We do not track your location beyond what your IP address reveals, and we do not use location data for marketing.
How We Use Your Data on sprunk
We use your data for several core purposes. Identity verification is mandatory—we verify your legal name, date of birth, and address to confirm you are who you claim to be and to comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations. Payment processing requires your bank account or wallet details so we can move funds in and out of your sprunk account via mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).
Fraud detection uses your behavioral data—login patterns, bet amounts, withdrawal requests—to identify suspicious activity. If we detect unusual behavior (such as multiple failed login attempts or a withdrawal to a new bank account), we may place a temporary hold on your account pending verification. Account support requires your contact information so our team can respond to your inquiries via email or in-app messaging.
We also use your data to enforce our terms of service. If we detect account abuse (such as creating multiple accounts to claim duplicate bonuses), we use your data to identify and suspend the offending accounts. We do not use your data for marketing emails, promotional campaigns, or third-party advertising. The only communications you receive from sprunk are account notifications, support responses, and policy updates.
Where We Store Your Data and Server Location
Our servers may sit outside your jurisdiction. We store account data, identity documents, and payment information on encrypted servers managed by certified hosting providers. These servers are located in multiple regions to ensure redundancy and uptime. Your data is encrypted both in transit (using SSL/TLS) and at rest (using AES-256 encryption), so even if a server is compromised, your information remains unreadable.
We retain your data for as long as your sprunk account is active. If you close your account, we retain your data for a retention period required by law (typically 5–7 years for financial records) to comply with regulatory obligations. After that period, we delete or anonymize your data. You can request a copy of your data or request deletion by contacting our support team, subject to legal retention requirements.
We encrypt all data in transit and at rest, and we never share your personal information with third parties for their own marketing purposes.
Third-Party Processors and Data Sharing on sprunk
We share your data with third-party service providers only when necessary to operate sprunk. Payment processors (such as mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment providers) receive your payment details to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing. We do not control their privacy practices, so we recommend reviewing their privacy policies.
Identity verification providers receive your government-issued identification and address documents to verify your identity. These providers are certified compliance vendors and are contractually required to delete your documents after verification is complete. Hosting providers store our encrypted servers and have access to your data only in encrypted form.
We do not share your data with advertisers, data brokers, or marketing firms. We do not sell your email address or behavioral data. The only exception is if we are required by law to disclose your data—for example, if a court orders us to provide account information as part of a legal investigation. In such cases, we comply with the legal order and notify you unless prohibited by law.
Cookies and Tracking on sprunk
We use cookies to maintain your login session and remember your preferences (such as language and theme settings). These are session cookies that expire when you close your browser. We do not use cookies for tracking or advertising purposes. We do not use third-party analytics cookies that would allow external companies to track your behavior across the web.
You can disable cookies in your browser settings, but doing so may prevent sprunk from functioning properly. We do not use pixel tags, web beacons, or other tracking technologies beyond standard session cookies.
Your Rights Regarding Your Data on sprunk
You have the right to access your personal data. You can view your account information, identity documents, and transaction history by logging into your sprunk account. You can also request a complete copy of your data by contacting our support team.
You have the right to correct inaccurate data. If your name, address, or other account details are incorrect, contact our support team to update them. You have the right to request deletion of your data, subject to legal retention requirements. If you close your sprunk account, we will delete your data after the required retention period expires.
You have the right to object to certain data processing. For example, if you do not wish to receive account notifications, you can disable them in your account settings. However, we cannot disable KYC verification or payment processing, as these are mandatory for account operation and regulatory compliance.
How We Protect Your Data on sprunk
We protect your data using industry-standard security measures. All data transmitted between your device and our servers is encrypted using SSL/TLS (the same encryption used by banks). Your password is stored in encrypted form using bcrypt hashing, so even our staff cannot see your password. Your identity documents and payment details are encrypted at rest using AES-256 encryption.
We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain a bug-bounty program so security researchers can report vulnerabilities responsibly. We do not guarantee that our systems are non-specific info secure—no system is—but we undertake to implement reasonable security practices and respond promptly to any breach.
If we detect a data breach, we will notify affected users within a reasonable timeframe and provide guidance on protective steps. We maintain cyber-liability insurance to cover potential damages from a breach.
Contacting Us About Privacy on sprunk
If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team via in-app messaging or email. We respond to privacy inquiries within five business days. You can also contact us if you believe we have violated your privacy rights or mishandled your data.
Our support team is available in English and can assist with privacy requests from users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions. We handle all privacy inquiries confidentially and do not share your complaint with third parties without your consent.